Moonborn — Contact
How to reach us?
Use the channel that best fits your request. The form below routes your message to the right team.
General
team@moonborn.coQuestions about Moonborn, partnerships, press, and general topics.
Sales and Enterprise
team@moonborn.coPricing, usage planning, custom agreements, DPA, security review, and enterprise rollout.
Security report
team@moonborn.coVulnerability reports, responsible disclosure, and security review requests.
Existing customer support
team@moonborn.coAccount, billing, integration, and usage support. Response time depends on your plan.
Write us a note
Response times by plan
Support is asynchronous. Response time depends on the plan and the scope of the request.
- Free
- Community / best-effort
- Pro
- 48 business hours
- Team
- 24 business hours
- Enterprise
- 4 business hours or contractual SLA
Honest scope. We use written channels instead of a public phone line or live demo widget. That way, every request reaches the right team with the right context.